Salesforce

Experience

At Salesforce, I worked as an Associate Success Engineer on the Industry Cloud product line, where I played a cross-functional role bridging clients, engineering, and support teams. I led the triage and resolution of complex backend issues by coordinating with client development teams and internal stakeholders, ensuring timely delivery of fixes and minimizing impact to product delivery timelines. In parallel, I collaborated with engineering to design and implement automated test scripts, streamlining QA workflows and improving bug resolution efficiency by 20%. Beyond issue resolution, I proactively tracked recurring problem patterns, contributed to internal knowledge-sharing initiatives, and helped optimize support operations through process improvements. This role strengthened my skills in technical program execution, stakeholder alignment, and cross-team coordination—laying a strong foundation for program management in fast-paced environments.